Customer Care-English

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Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.05.2019
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements

    Education and Experience Required:

    Bachelor's degree in Business Management or equivalent
    Typically 2-4 years experience

    Knowledge and Skills:

    Mastery in English
    Working knowledge of the field of Customer Relations.
    Demonstrated verbal communication and customer service skills
    Familiarity with reviewing and interpreting client agreements
    Strong written and verbal communication skills
    Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

    Responsibilities

    Supports sales processing activities and process improvement for an assigned area, account or process
    Demonstrates capability and understanding of requirements in all areas of sales processing
    develops client interaction and negotiation skills
    Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
    Communicates analysis results to internal stakeholders
    implements specified changes to processes or tool to improve performance and increase customer satisfaction

    Other info

    Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

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