Customer Service Analyst (back office)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:

- Preferably 1 year of experience in customer support services;
- Communication abilities in accordance to general business communication standards used in customer support work (verbal and written);
- English – advanced level;
- Solid knowledge of Microsoft Office or SAP.

- Investigates and retrieves the necessary information to solve requests or queries from partners or other internal teams, using resources, applications and electronic means available to the team, within the deadlines;
- Manages end to end the relationship with partners by taking over their requests from the submission and up to finding and applying the correct and appropriate solution;
- Solves financial and logistic partners requests and is responsible to initiate necessary actions for the functionality of internal processes;
- Preparing/analyzing reports agreed with the direct manager (for example: performance indicators, quality reports, data investigation or collection within projects in progress).

Benefits:
– Health insurance
– Meal tickets
– Other benefits such as gym & transportation discount, holiday vouchers etc.