Retention & Loyalty Specialist with German
Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)
We are currently recruiting for one of our partners, a very well-known IT company specialized in cyber security solutions, the role of Retention and Loyalty Specialist
- 1+ years customer service experience required, sales or telesales experience preferred.
- Strong ability to ask relevant questions to identify customer needs/concerns
- Effective listening skills with high level of empathy;
- Customer oriented attitude;
- Proficiency in English and German, effective verbal communication skills, including grammar and tone
- Self-motivator - upbeat and with a high energy level;
- Ability to remain calm and confident while managing confrontation and rejection.
- Strong work ethic, team-oriented attitude;
- Skilled in PC and Internet navigation including multi-tasking with multiple windows applications;
- Centralizes all customer service related issues reported by the customers and users;
- Offers Support service to the customers via phone and email in order to ensure the business objectives;
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Acquires complete information in order to escalate complex issues to the upper tier
- Build, assimilate, implement, audit and improve working procedures;