Customer Care Representative with German

Angajator: Wipro Ltd.
Domeniu:
  • Customer support - Client service
  • Farmacie - Medicina
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.10.2018
    Scurta descriere a companiei

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Cerinte

    - Fluency in German and English
    - Diploma / Degree holder or pursuing Bachelor Degree Courses
    - At least 6 months of experience in Customer Care/ Support Service/Translations/Customer Assistance
    - Good communication skills (both written and verbal)
    - Computer literacy (MS Office, Internet, ticketing systems)
    - Customer service oriented
    - Effective at problem solving (customer centricity skills);
    - Previous experience with medical devices would represent an advantage;

    Responsabilitati

    This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

    Main responsibilities:
    - Acting as first point of contact for customer service via email and phone
    - Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
    - Introducing the requests in customer's systems or internal applications.
    - Answering to technical questions related to medical equipments
    - Completing the requests regarding the products replacements as per the client needs
    - Processing specific reports regarding the day-to-day activity
    - Participating actively with process improvement ideas


    Alte informatii

    • Benefits:

    - Opportunity to work in a fast growing company and in a multinational environment
    - Opportunity to grow in the organization and build a successful career path
    - Relocation assistance
    - Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    - Personal and professional development through a variety of training programs (hard/soft skills);