Accounts Receivable Team Leader with German

ALD Automotive & LeasePlan unveil Ayvens, our new global mobility brand which unites the two companies together under a single common brand. This new brand represents another strategic milestone in the company’s development to become the leading global sustainable mobility player.
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

•Minimum of 3 years of supervisory or leadership experience. Minimum of 2 years’ experience in a collections, financial services, operations or customer service setting. You must demonstrate strong writing communication skills with ability to influence and negotiate.
•Bachelor’s Degree in Business or Economics
•Practice compassionate management
•Shows high adaptability to change
•Embraces a coaching mindset
•Practices effective listening
•Cultivate a positive culture
•Excellent interpersonal skills
•Very good presentation skills
•Takes initiative
•Very flexible vs change and VUCA environment (volatility, uncertainty, complexity, and ambiguity)
•Very open to give and receive feedback
•Positively curious
•Continuous Improvement Mindset
•Open for stretch assignments
•Very reliable
•Highly professional
•Self-motivator
•Maintains confidentiality of data and information

•Day to day leadership responsibilities for managing the assigned regional AR Specialist team, including interview and hiring process, performance review, training, mentoring and coaching
•Provide subject matter expertise and escalation support for communication with internal and external parties regarding accounts receivable questions, error correction and discrepancy resolution
•Create and maintain process procedures on assigned portfolios and provide training to individual team members
•Drive assigned team to meet set portfolio targets; monitor and share progress on regular basis and take corrective actions when required
•Responsible for providing direction to all day-to-day operational activities, processes and structures related to the servicing of assigned portfolio
•Oversee accounts receivables management utilizing multiple systems
•Review month performance reports
•Provide advanced level of internal and external audit support as required
•Oversee coordination of AR information requirements for Treasury department
•Manage team to adhere to policies and procedures for the AR processes
•Ensure accurate and prompt response/resolution of Customer inquiries
•Provide reporting to all Stakeholders that will assist in improving the customer invoicing, cash application and collection processes
•Collaborate with others to identify and execute process improvement initiatives
•Partner with management and various business groups to manage customer disputes, drive issues to resolution and execute actionable items
•Manage receivable escalations and disputes
•Monitor aging service level and ensure targets are met
•Provide excellent customer service to both internal and external customers
•Train and develop team members to maximize their productivity and efficiency
•Delegate effectively for proper utilization of team member time and talent
•Create, compile an analyze management reports to take appropriate action
•Periodic team readouts to Centre Leadership
•Lead Collection strategy execution for the assigned portfolio resulting optimal receivables performance; identify and escalate process gaps
•Identify process inflow issues and support resolution with the Partner Country functional contacts
•Provide forecasting inputs, estimation to the LPSC business plans.
•Facilitate optimal communication channel between team and Clients contacts.