Virtual Community Expert

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Employer: Bosch Service Solutions SRL
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 08.11.2018
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    - Providing an efficient framework for digital collaboration according to the PST;
    - Knowing the PST targets and implement the communities in accordance, also connecting other existing communities in the process expert network;
    - Ensuring the use of all appropriate tools and methods throughout the PST communities (KPI tracking, Post Creator, Bosch Connect version changes…);
    - Selling”: Ensure that information in communities is up-to-date and the results of PST work are actively marketed through the communities, e.g. blogging, PST team pages and WIKI, contribution to decisions & more;
    - Enabling the communities to work productively, add value, continuously improve and develop further (best practice) in coordination with PST leads, “PST forum managers” and G42/PIO;
    - Fostering joint learning and experience exchange inside PST and with other RB communities;
    - Coaching and consulting the PST communities on effective digital collaboration and networking (tools and methods).

    Responsibilities

    - English B2 level;
    - Strength in connecting people and topics, com-munication, social competency, conflict manage-ment and virtual moderation;
    - Knowledge of agile and digital collaboration meth-ods and tools and how to adopt different ways of working (eg HTML, VBA programming);
    - Role model for networking, sharing, agile and digital collaboration;
    - Profound knowledge of own organization, agile teams, as well as internal and change processes;
    - Certified Corporate Community Manager Training Community Management Advanced-A (nice to have);
    - Customer oriented;
    - Team spirit;
    - Details oriented.