IT Remote Support Analyst

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Employer: Oracle
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 07.11.2018
    Short company description

    Explore Oracle and become our next great hire!

    With more than 420,000 customers - including 100 of the Fortune 100 - and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems.

    Currently counting over 4100 employees in the Bucharest and Iasi offices, Oracle Romania has been prominently listed as one of the „Most Desired Employers” in the local market over the last 6 years, including the top rank for the past 3 years.

    Oracle is a key contributor globally to IT education through its Oracle Academy Program. Oracle Academy currently supports 664 institutions and over 52,000 students in Romania. In 2016 we are training 200 teachers in Java Fundamentals and Java Programming.

    Beside key administrative functions for customers, partners and Oracle organizations, Romania is also home for core development centers and teams helping customers to realize successful IT projects. To name a few:
    Oracle Product Development
    Oracle Advanced Customer Support
    Oracle Software Support Services
    Oracle Sales Consulting Center

    Oracle is constantly recruiting for a variety of departments, looking for talented candidates with both technical and non-technical background. The ideal candidate would be the one with high potential and ability to learn and adapt quickly to a fast changing, innovative and demanding environment. If you’re looking for insight into life at Oracle, explore our culture, or want to join the social conversation, check out our Oracle Facebook Community.


    Technical Skills Required:

    Excellent technical support and troubleshooting skills in configuring, installing and supporting desktop / laptop computer hardware and software
    Demonstrated expertise in supporting Windows 7/10, Mac operating systems
    Expertise using and supporting Microsoft Office suite of applications including Word, Excel, and Outlook.
    Drive Encryption knowledge
    Expertise using and supporting iOS and Android mobile platforms.
    Practical experience of systems and network management technologies;
    Printer administration
    Soft Skills Required

    · Fluent written and spoken English.

    · Strong customer service skills.

    · Excellent communications.

    · Delivery oriented

    · Ability to work independently and in a team environment

    · Problem analysis and resolution skills;

    · Quality-focused approach; drive for excellence

    · A second foreign language is advantageous but not required.

    Education/Work Experience

    Relevant third level education or practical experience.
    · At least 2-3 years experience in IT support

    Relevant industry certifications (MCSE; CCNA; CCNP; etc.) can be a plus


    Duties & Responsibilities:

    Second level IT incident management including analysis, diagnosis and remote resolution of desktop software/hardware problems
    Problem management and creation of IT knowledge base documentation.
    Participate to IT global teams on selected technologies to support and manage the company's IT systems and services.
    IT support to Oracle events and Executives.
    New Hire and Executive calls coverage
    Liaising with third parties / suppliers to resolve technical issues.
    Back up for the Field Support engineers in the local Romanian team when required.

    Work conditions:

    Work is performed from Oracle office in Bucharest as part of the Remote Support Team
    May require after hours
    Occasionally may require travelling in country and abroad.