L1.5 LMT Support Engineer in English

1. Technical skills:
- Basic MS Windows Sever 2000/2003 and/or Linux administration knowledge (e.g. installation, create/modify users, manage system settings and services, etc.)
- Good knowledge of enterprise applications architecture (e.g. n-tier applications structure and components)
- Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.)
- Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.)
- General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands, understanding tables/objects concepts)
- Previous experience with ERP, CRM, CMS applications either as a user or as an administrator/operator (e.g. familiar with modular structure applications)
- General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/hw/sw error)
- Good understanding of computer networks architecture (data communication, small to medium environments administration and configuration)
- Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.)

2. Soft skills:
- Communication skills
- Troubleshooting skills, Patience
- Customer care/support experience
- Good command of the English language

Traits and competencies wanted:
- Technical
- Problem solver
- Excellent communication and listening skills
- Team player
- Very good analytical skills
- Eagerness/willingness to learn
- Ability to perform under pressure
- Ability to multi-task
- Ability to adapt in a multicultural environment and ever changing sector
- Willingness to travel
Nice to have:
Any or multiple of the following languages: French, German, Russian, Italian, Spanish

For European scope of clients Software Support Specialists are required to deliver Remote Technical Software Support Services in client national language:
- Providing in depth remote technical software support for IBM applications to clients
- Interacting with client functions consistently until problem solution
- Interacting with Development when a bug/issue is identified
- Analyzing problems/situations, understanding problem impact on client business
- Applying problem solving techniques
- Responding to client queries, providing timely resolutions to client issues via telephone or portal
- Maintaining highest client satisfaction
- Maintaining positive client relationships even in severe and pressurized situations
- Performing problem management and end-to-end problem ownership
- Logging all related activities for each customer query and handling client data securely
- Employing client's standard support delivery methodologies and tools
- Performing in international software support delivery processes and environments
- The resource will provide remote software support for Maximo, SCCD, TSRM applications for EMEA customers