Customer Representative with German
...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
6 months experience in working with German speakers;
Bachelor Degree or equivalent;
Fluent in English and German, both written and spoken;
Advanced PC knowledge (MS Office);
Basic technical understanding (DSL, Router);
Raising tickets in Remedy for issues raised by the customer;
Providing first level support using documented procedures and available system tools;
Documenting all the processes and procedures as required;
Managing Demand Management requests;
Joining / leading meetings corresponding to Demand Management Process;
Creating operational OE reports to provide the reports to the customer;
Documenting and tracking status information in order to prepare projects or operational meetings;
Managing the group mailbox / group phone;
Translating German requests into English.