Customer Sales Support Specialist with FRENCH and ENGLISH

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

We are looking for the following:

- First level university degree with recommended focus in business or finance;
- Typically 3 years of experience;
- Very good knowledge of French and English;
- Good communication skills (verbal, written and presentation);
- Advanced problem-solving and analytical skills;
- Strong teamwork skills;
- Advanced time management skills;

What you will doing:

Prepares materials to communicate issue resolution for external customers;
- Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate;
- Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts;
- Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching;
- Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary;
- Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics;
- Handles a few customer accounts that have moderate to high importance;
- Supports solutions that impact other departments.

Benefits:
Apply and find out.

Job Code:020419RRM