Quality Assurance Analyst

Employer: Huawei Enterprise Romania GSC
Domain:
  • Quality Control
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.12.2018

    Responsibilities:

     

    • Analyzes / audits technical tickets, call records and emails according to established QA criteria.
    • Provides structured and regular reports to Data Analysis team and Quality manager.
    • Collaborates with Operational teams to identify issues and improve certain processes.
    • SLA/KPI Monitoring of Enterprise Europe GSC.
    • Participates in the design of quality criteria and monitoring formats.
    • Identifies opportunities for individual and team coaching.

     

    Requirements:

     

    • Minimum 1-year experience in IT/Telecom industry, preferably as part of a Service Desk/Technical Assistance Center
    • Good command of English (verbal and written).
    • Strong organizational and communication skills.
    • Accurate, methodical, analytical, with high attention to details.
    • Must be proficient in Microsoft Excel (filtering data, sorting data, pivot table, charts, basic formulas)
    • Previous experience in a QA role would be considered an advantage.
    • ITIL knowledge, at least foundation level, would be considered an advantage.

     

    Offer:

    • Motivational salary package and annual performance bonus;
    • Gym discounts;
    • Private Medical Insurance discounts;
    • Paid 4 hours leave per month;
    • Flexible work schedule;
    • Opportunity to work on shifts;
    • Weekly fruit day;
    • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
    • Life time learning environment and tools;

     

    Only suitable candidates will be contacted!

     

     

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