SUPPORT TECHNICIAN WITH DUTCH / POLISH / CZECH

Altran Romania is a branch of Altran Group. It focuses mainly in the field of industrial and embedded software development. Furthermore, the company delivers IT & management services for ICT infrastructures.

We expect from you to:

Be fluent in Dutch / Polish / Czech and in English
Have work experience in first or second line support
Be passionate about cars
Understand automotive after sales issues
Be able to work in an effective and quality-oriented way
Have the ability to engage productively with customers
Have strong communication skills and a pragmatic attitude

For this specific position you will need to:

Take ownership of technical issues and collaborate with our development group to resolve more advanced issues when necessary
Be analytical with a willingness to explore options to solve technical customer issues
Communicate effectively with customers, including expectations for callbacks and follow-up on their issues
Follow helpdesk process to support cases
Document troubleshooting and problem resolution steps
Provide technical advice and answering queries from clients
Update records with resolutions
Suggest improvements to working practices

You can expect from us:

Knowledge and support from more experienced engineers when needed
The best salary you can get for the value of your work
Respect for your private life and your choices
All tools required for high performance in your field
Continuous care of your well-being and an environment that invests in honesty
Responsible approach, long term commitments and stability