Order Management Associate with Italian

Employer: Kellogg Company
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.10.2018
    Short company description

    At Kellogg Company we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.

    Our Vision is to enrich and delight the world through foods and brands that matter.
    Driven by our consumers, this is what we aspire to become and want to be on our best day.

    Our Purpose is nourishing families so they can flourish and thrive.
    This is why Kellogg exists, the role we play in the world and how we deliver our Vision.

    Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. In 2014, we started an exciting transformation journey towards Global Business Services. GBS is a new global function at Kellogg that is helping to drive growth by simplifying work and innovating processes so that our team worldwide can focus on making and selling great food.

    Our GBS Service Centre for Europe is located at Floreasca Business Centre (adjacent to Aurel Vlaicu Metro) and now we want you to join us as we continue our growth in Romania. Be part of a dynamic team, with career progression opportunities.

    Requirements

    At Kellogg's we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.
    Our Vision and Purpose are at the heart of everything we do. Simple yet powerful, they define why we're here and where we're going - made possible by the extraordinary talent of everyone who works here. People like you. Our heritage, through the inspiration of W.K. Kellogg, continues to drive our company and keeps us committed to creating a stronger future every day, by putting people first in everything we do.
    Operating in more than 180 countries, across 6 continents, with dedication and passion from each and every one of our 30,000 employees, we are extremely proud of our ever growing portfolio of over 1,600 food products, which include iconic brands such as Pringles, Frosties, Special K and Corn Flakes.
    Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. It is this belief that brings us together and sets us apart.
    The OTC Associate is responsible for performing work activities included in the end-to-end Order to Cash (OTC) process for the Kellogg organization across UK and Ireland, in support of the Global Business Services strategic objectives.

    WHAT WILL I BE DOING?

    Be responsible for the timely processing of a large volume of sales orders in an accurate and efficient manner.
     Monitor daily incoming sales orders and analyse and resolve order issues
     Ensure proactive communication to customer via Customer Associate for order issues
     Resolve inquiries from internal OTC teams
     Maintain an in-depth knowledge of products and services offered
     Generate reports for OTC leadership team
     Cover across markets and for BO Service monitoring associate and may support FO cover as directed by BGS OTC Lead
     Support implementation of improvements for process efficiency, quality and control KPIs.
     Work on special projects and continuous improvement initiatives; identify opportunities to make the processes more effective.

    Responsibilities

    WHAT DO I NEED TO DEMONSTRATE?

    At Kellogg’s, we emphasise on recruiting the best people to help grow our business and build on our success. To be considered for this position, you must be able to demonstrate the following:

    Required Education and Experience
    • High School Diploma or equivalent and experience in a related field required
    • Experience in finance or a related field
    • Language Skills: English and Italian (advanced)
    • Proficiency in Microsoft Office - Word, PowerPoint, Access and Excel
    • Excellent verbal and written communication skills as well as strong customer service skills
    Preferred Criteria
    • Ability to work in a team environment
    • Deep analytical and problem solving skills
    • Experience with SAP ERP system
    • Experience working in a shared services, process driven or service centre environment
    • Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
    • Experience working for a multinational organization and working with colleagues internationally
    • Processed and Packaged foods industry experience

    WHAT ELSE DO I NEED TO KNOW?

    By being mindful and committed to W.K. Kellogg's ideals, we uphold our founder’s dedication to people and their well-being. We promote an environment where we can push beyond boundaries and across borders to create foods and brands that help to fuel the best in everyone everywhere.

    Recruitment Process:

    Please note that we will only accept applications that are made to us via our Careers site.

    If you experience any difficulty when applying please contact myHR @kellogg.com .

    Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible.

    If you would like to be immediately notified of new Kellogg's opportunities, please go to ‘Create or access my profile’ and complete the information required in the ‘Job Alerts’ section. You will then receive email alerts as soon as new jobs are advertised.

    The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.