Customer Service Representative with basic French (Back Office)

Employer: Johnson & Johnson
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Abroad
  • Updated at: 14.12.2018

    As Customer Service Representative, you will have the following areas of responsibility:

     

    • Provide quality service and support in handling day-to-day activities of the customer service role for all assigned customers in a perfect manner (all order-to-delivery processes)
    • Appropriately resolve customer complaints, as soon as they arise
    • Receive, manage and resolve customer enquiries concerning orders, changes, cancellations, delivery dates, products, product availability
    • Ensure other product enquiries are appropriately redirected and followed up
    • Handle customer master data management related activities through defined channels
    • Provide support to Customer Service team colleagues as per needs
    • Execute other activities that may be assigned by the Customer Service Supervisor or Customer Service Manager

     

    Qualifications
    • Very good knowledge of English, basic French would be very beneficial
    • Advanced knowledge of MS Outlook, Word, Excel
    • Be specialist in structuring, analyzing and understanding data
    • Generally requires 1 – 2 years of related experience
    • Personal organizational skills
    • Ability to prioritise tasks and work under pressure/demanding timelines
    • Ability to follow specific processes and flexibility as appropriate
    • Maintain strong control over the details
    • Ability to work in a fast and dynamic organization
    In return we offer:
    • Interesting job in a prestigious international healthcare company
    • Highly professional job environment in the center of Prague
    • Friendly and supportive team members and management
    • Motivating financial remuneration and yearly financial bonus based on performance
    • 5 weeks of vacation, Meal vouchers, Covering of public transportation costs, Life and pension insurance, Fresh fruits and refreshment in workplace, etc.