Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Customer Service Representative with basic French (Back Office)
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Employer: | Johnson & Johnson |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 27.12.2018 |
Remote work: | On-site |
As Customer Service Representative, you will have the following areas of responsibility:
- Provide quality service and support in handling day-to-day activities of the customer service role for all assigned customers in a perfect manner (all order-to-delivery processes)
- Appropriately resolve customer complaints, as soon as they arise
- Receive, manage and resolve customer enquiries concerning orders, changes, cancellations, delivery dates, products, product availability
- Ensure other product enquiries are appropriately redirected and followed up
- Handle customer master data management related activities through defined channels
- Provide support to Customer Service team colleagues as per needs
- Execute other activities that may be assigned by the Customer Service Supervisor or Customer Service Manager
Qualifications
- Very good knowledge of English, basic French would be very beneficial
- Advanced knowledge of MS Outlook, Word, Excel
- Be specialist in structuring, analyzing and understanding data
- Generally requires 1 – 2 years of related experience
- Personal organizational skills
- Ability to prioritise tasks and work under pressure/demanding timelines
- Ability to follow specific processes and flexibility as appropriate
- Maintain strong control over the details
- Ability to work in a fast and dynamic organization
In return we offer:
- Interesting job in a prestigious international healthcare company
- Highly professional job environment in the center of Prague
- Friendly and supportive team members and management
- Motivating financial remuneration and yearly financial bonus based on performance
- 5 weeks of vacation, Meal vouchers, Covering of public transportation costs, Life and pension insurance, Fresh fruits and refreshment in workplace, etc.
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