Accounts Payable Service Desk Analyst

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Employer: GAS Administrative Service
  • Accounting - Finance
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 19.12.2018
    Short company description

    Focused on the Energy Industry and its people, we have developed our recruitment services into a full range of manpower solutions to effectively and profitably execute long-term and short-term project needs: global mobility services, human resource services, payroll/tax services, and recruitment services.


    • Able to work in a fast-paced environment with minimal errors
    • Proves intercultural adaptability and sensitivity
    • Loyalty, commitment, engagement and confidentiality of any information pertaining to the company or its employees
    • Capacity to perform highly , both individually and within a team
    • Excellent communication skills and the ability to work with all organizational levels.
    • Required to manage a large volume of work and data entry
    • 2+ years of current Accounts Payable experience


    • Ensure timely and accurate process of AP Help desk inquiries within the agreed upon Finance Hub Service Level Agreements;
    • Record all inquiries in the Service Now help desk solution and/or assign internally created tickets to the appropriate team member
    • Research the inquiries, update the ticket, call the vendor back with the appropriate information and close the ticket
    • Communicate with vendors, internal customers or AP team members as required to ensure accurate resolution
    • Comply with all Finance, AP, and Supply Chain policies and procedures
    • Performs a variety of tasks and projects as necessary assigned by the direct supervisor in accordance with the professional experience and area of expertise
    • Liaise with business departments in order to solve invoices discrepancies according to their aging and the SSC Service Level Agreement
    • Process customer credit memos
    • Perform back-up within AP department as required by management.
    • Provide necessary AP training to business departments
    • Provide guidance/training to AP staff in case of knowledge transfers, new employees or procedure changes.

    Other info

    • Our Accounts Payable Service Desk Analyst is responsible for processing all AP inquiries submitted from internal/external customers of the AP department.
    • This position will assist in researching duplicate payments, investigate missing invoices, and maintaining customer service.
    • We offer a competitive salary and benefits as well as challenge and progression in your role. With a growing team and the opportunity to work flexible hours there has ever been a better time to join the client's team!