Subject Matter Expert

TotalEnergies is a broad energy company that produces and markets fuels, natural gas and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.

TotalEnergies Global Services Bucharest, the Shared Service Center in Bucharest within TotalEnergies delivers services for 3 main accounting processes (P2P, O2C, R2R) to TotalEnergies affiliates across 3 business lines (Exploration and Production, Refining and Chemicals, Marketing and Services) in more than 50 countries spread over 2 continents.

Curious what is at the junction of language skills, finance & accounting knowledge and an analytical mind?
Let’s get in touch

• Minimum 4 years experience in BPO/SSC
• Previous SME or Acting SME experience on multiple projects/assignments/SSCs for P2P or R2R/O2C – minim 1-2 years; Big4/Consulting – will be a plus
• Broad subject matter knowledge, including best-in-class processes/tools
• Great PowerPoint/Excel/Visio/SAP knowledge is a must
• Strong communication and interpersonal skills
• Dealing with ambiguity, “Navigating Uncharted Territory”
• Languages – proficiency in English; a second language is a plus – French, German,etc.

• Understanding the end to end process and particularities, supporting tools and technologies, requirements for team members performing this process
• Managing the full transition process of affiliates from on-boarding to stabilization, especially the gap analysis phase that will result in the completion of Standard Operating Procedures (SOP) for the processes to be migrated
• Ensuring that the Affiliate and SSC teams adhere to the core model as defined during the Project Phase and limit deviations
• Preparing training material and delivering technical trainings to the Operational Teams
• Verifying and giving the internal sign off on procedures created by team members during the knowledge transfer phase and continue owning the updating of the same
• Acting as process expert for the SSC, controllers and anyone else in the business for any process clarifications/system issue
• Driving process excellence and continues improvements (efficiency, consistency and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficiency
• Defining, reporting and analyzing KPIs and SLAs, root cause analysis of issues. Monitor and implement SLA
• Ensures all assigned transition and post-transition deliverables are completed as per plan
• Ensures that all gaps versus the Core Model are properly identified, documented, and managed for each of the in-scope countries
• Ensures that process documentation and training are completed prior to Knowledge Transfer