Hotel Reservations Specialist - Spanish speaker
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- action all booking requests, cancellations and amendments quickly, efficiently and accurately;
- input confirmations and update relevant systems;
- where first choice hotels are not available, select and offer the best alternative according to price, standard and location;
- develop good working relationships with Hotels;
- coordinate with Hotels and internal departments to resolve accounts queries and other discrepancies;
- monitor allocation and booking situations for designated properties/areas and highlight to management any potential issues.
- previous experience in the Travel/Hospitality industry is a plus;
- excellent interpersonal and communication abilities;
- proven negotiation skills;
- detail oriented person;
- problem solving approach;
- planning and organising skills;
- ability to work with tight deadlines;
- team player;
- positive and friendly attitude;
- advanced knowledge of English language;
- advanced knowledge of Spanish language;
- excellent use of MS Office package.
- Competitive financial reward;
- Language allowance;
- Language classes;
- Business trips;
- International mobility;
- Training and development opportunities;
- Wellness programs.