Systems Engineer (SE)
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As a pioneer in the insurance business in Central and Eastern Europe (CEE), the Vienna Insurance Group has blazed a new trail and has thus successfully positioned itself in 25 countries.Cerinte
We are looking for a dynamic, professional and motivated colleague to join our sysops team. If you are looking for technical challenges and would like to work in a dynamic but safe and stable shared services provider where your proactive and customer-driven attitude is appreciated, then you’re a match.
In technical terms we’re looking for a person which has a good IT infrastructure hands-on experience and is willing to work within a small team of engineers in maintaining and extending our IT infrastructure: Virtualization, Blades, Active Directory, Exchange, Avamar, SANs and several Security, Management and Monitoring tools are just a few toys we have in production. You must be thorough and careful, it’s not always the network.
Installs, configures, and supports our servers’ infrastructure. Maintains systems hardware, software and configuration. Monitors the systems to ensure its availability to all system users according to SLAs and performs necessary maintenance to support systems availability. Provides troubleshooting and maintenance of infrastructure devices, operating systems, storage, virtualization, TCP/IP connectivity, as necessary, to ensure systems availability.
Ensures swift resolution of reported incidents, customer satisfaction and knowledge transfer to Level 1;
Acts in defects rectification procedures and manages complex problems;
Acts as the first point of contact for escalating network-related incidents and problems unsolved by Level 1; provides technical support during resolution of complex problems and incidents;
Acts in Virtualization, Servers, Storage, Backup operations and projects;
Designs and deploys infrastructure systems-related changes;
Actively communicates with his peers and customers;
Ensures IT infrastructure operation within SLA requirements, monitors alerts, performance and availability and documents performance and capacity baselines;
Monitors and implements IT security policies and documents changes according to the internal processes and policies;
Develops and updates technical documentation and internal process documentation;
Directs and checks work performed by any suppliers in the systems field;
Assists the team in developing and implementing IT policies and procedures;
Proactive in the development of his/her professional skills.
The salary will be negotiated during the interview!