Junior IT Workplace and Helpdesk with Italian

Employer: Allianz Technology SE Munchen Sucursala Bucuresti
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.10.2018
    Short company description

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE Munchen Sucursala Bucuresti is the principal driver behind transforming Allianz into a digital group.

    Requirements

    Requirements / Skills

    • Basic ITIL knowledge
    • IT helpdesk experience
    • English and Italian fluency
    • Good communication skills
    • Organized and detail oriented
    • Problem solving attitude and team player

    Responsibilities

    Responsibilities

    • User Support for all IT related issues in Romania
    • Provide E2E Support across various Ticket Tools (e.g Service Now, Remedy)
    • Support the Helpdesk in DE, AT and CH in peak times
    • Close and flexible customer contact (e.g. telephone, E-Mail, and personal presence)
    • Workplace administration (e.g. maintain, move or set up local hardware), incl. mobile devices
    • Local application and IT infrastructure management
    • User account management across various systems and countries
    • Maintain and create IT Documentation and User manuals
    • Collaborate with regional and global workplace and Helpdesk
    • Support incident and problem management
    • Participate in projects

    Other info

    Benefits

    Health and Well-being:

    • Kinetotherapy Room and Corporate Massage
    • Weekly Fruit Day
    • WorldClass Gym Discounts

    Personal and professional development:

    • Complete training curricula available (tailored courses)
    • German Language Courses for any level
    • All you can read with Bookster!

    Extra Perks:

    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!

    Attractive compensation package:

    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme
    • Meal and Gift Tickets