Software Trainer

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Employer: Aurachain
Domain:
  • IT Software
  • Management - Consulting
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.04.2019
    Remote work: On-site
    Short company description

    Aurachain Romania began its journey around 14 years ago, launching into the enterprise software market with a product focused on business process automation. During this time, we have successfully delivered well over 100 process governance client solutions across 15 countries in Europe, Australia and the Gulf. We have also been recognized as a global award-winning leader and innovator in the enterprise software space.

    Requirements

    Professional Knowledge and Experience required:
    • 3+ years of experience in software and/or technical training
    • Previous experience in a client facing role providing implementation activities (i.e. customer support, customer onboarding)
    • Experience working with eLearning and/or Video software
    • Experience with online content management systems
    • Excellent content delivery skills to customers - verbal and written, preferably at a software company
    • Ability to present complex information to a variety of audiences
    • Troubleshooting and assessment skills
    • Demonstrated understanding of computers and use of software applications
    • Proficient skills using Microsoft Office, screen capture software, common browsers, and mobile device applicants


    Competencies required:
    • Strong communication, presentation and facilitation skills
    • Strong client relationship skills
    • Excellent verbal, written, and problem-solving skills
    • Strong consulting skills required to deliver training content
    • Reliable self-starter, ability to work with minimal supervision
    • Pro-active attitude and very good organizational skill
    • Results orientation, you will not be satisfied until the job is done with the right quality!
    • Proven ability to quickly learn new technologies and clearly communicate their value proposition

    Responsibilities

    Your main deliverables as Training Specialist will include, but are not limited to, the following:
    • Design, develop and maintain customer and partner enablement kit
    • Prepare, practice and deliver onsite and/or remote software training sessions to new and existing customers and partners
    • Develop and maintain the training course content and material (e.g. Training Materials, Web Help, FAQ’s, training videos, tutorials, webinars, online knowledge base)
    • Present Smart Fabric platform capabilities and custom applications functionalities in an engaging, positive and simplistic manner to ensure an effective transfer of knowledge to business owners and end-users
    • Initiate and deliver ad hoc individual client training and tailor content to the specific audience
    • Provide feedback to Product Management aimed at improving application usability and customer experience
    • Collaborate with Smart Fabric product team to understand new feature and enhancements related to upcoming releases
    • Monitor customer’s adoption of application and proactively encourage areas for improvement
    • Lead discovery calls with clients to understand their workflows and onsite logistics before visiting

    Other info

    University degree
    Foreign languages and Level of Proficiency required: English C level – Proficient user (speaking & writing)
    Travel - 30% of work time

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