Customer Support Representative with German
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Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- Fluency in German
- Previous experience of or aptitude for Customer Service
- Good organizational skills
- Excellent communication skills and the ability to remain calm in all situations
- Ability to work on own initiative and under pressure in order to achieve deadlines
- Ability to adapt to a continuously changing environment and procedures
- Respond to all customer enquires within given timescales, efficiently and effectively
- Develop and maintain a full technical knowledge of client products and services
- Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
- Deal with all correspondence as requested / required
- Responsible for logging of all calls accurately and in line with procedure
- Responsible for maintaining and updating all administration
- Consult product manuals and be able to advise customer of appropriate options / solutions
*All applicants will be saved in our internal databases. Only eligible candidates will be contacted. Thank you for your interest!