Senior support engineer

CGI in Romania

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 78,000 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With Fiscal 2019 reported revenue of C$12.1 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

À propos de CGI

Fondée en 1976, CGI figure parmi les plus importantes entreprises indépendantes de services-conseils en technologie de l’information (TI) et en management au monde. CGI compte 78 000 conseillers et autres professionnels établis partout dans le monde grâce auxquels l’entreprise offre un portefeuille complet de services et de solutions : des services-conseils stratégiques en TI et en management, de l’intégration de systèmes, des services en TI et en gestion des processus d’affaires en mode délégué ainsi que des solutions de propriété intellectuelle. La collaboration de CGI avec ses clients repose sur un modèle axé sur les relations locales, conjugué à un réseau mondial de prestation de services, qui permet aux clients de réaliser la transformation numérique de leur organisation et d’accélérer l’obtention de résultats. Au cours de l’exercice financier 2019, CGI a généré des revenus de 12,1 milliards de dollars canadiens. Les actions de CGI sont inscrites à la Bourse de Toronto (GIB.A) ainsi qu’à la Bourse de New York (GIB). Apprenez-en davantage sur cgi.com.

The engineer must be curious, autonomous and highly motivated by new information technologies as the tasks
require performing in-depth technical tests with problem and root cause analysis.

- Fluent in English (read and written)
- Another language is a plus (French,Portuguese,Spanish)
- Strong analysis skills
- Attention to details
- Communicate effectively and professionally with customers and other third party companies
- Ability to work and interact effectively in a team environment.

- Work independently to understand issues and to implement workarounds through the proper observance of Support standards and conventions.
- Analyze, diagnose, and provide workarounds until a final fix can be supplied.
- Be available to work flexible hours.
- Be available to work extra hours on-call as per monthly planning but also in case of emergencies.
- Provide in-depth technical expertise on products, projects and support fundamentals to internal or external customers as required.
- Establish and maintain trust with the customer, providing technical assistance as required.
- Provide input as required on product and customer specific functionality, configuration and usage for training and documentation purposes.
- Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.
- Proactively and promptly identify and assist to resolve any relevant key issues and/or risks.
- Understand, follow and improve upon all formally-communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
- Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff.
- Analyse failure and ensure operational recovery within agreed SLA through standard procedure or ad-hoc workarounds
- Work on continuous improvement process by analysing recurrent incidents and designing long term solutions
- Propose improvements of the monitoring setup
- Test and install bug fixes and patches
- Able to travel as and when reasonably requested.
- All other duties as requested by Management.

Technical Knowledge

Sound knowledge in the following areas:

- Batch programming, monitoring, basic administration tasks and knowledge of the tools for Unix (Linux Red Hat, Solaris) and Windows operating systems
- Shell, Python Programming
- Networks: TCP/IP, HTTP, Telnet, SS
- Telecom protocols (GSM…) a strong plus
- Web: Tomcat, Apache, JBOSS application server
- N-tier architectures, High availability, Clusters
- Databases: Oracle DB, MSSQL Server, MySQL, MariaDB databases administration and SQL/PLSQL
- Programming knowledge in C/C++, Java
- Security and key encryption mechanism
- Experience in Open Source projects and tools suites is appreciated
- Extra competences in the chip cards field is appreciated
- Extra competence with core mobile network systems is appreciated (SMSC, GGSNs, HLR, etc.)

Internal
• Managers
• Other Support teams
• Operations Service Managers
• Delivery teams

External
• Customers
• Third party vendors
• Business partners

We offer:

Stable job - permanent labor contracts
Multinational working environment
Private medical insurance coverage
Life insurance
Benefit platform
Technical training
French courses