Senior support engineer

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Employer: CGI Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.12.2018
    Short company description

    CGI in Romania

    Leading provider of IT and business consulting services worldwide
    CGI, one of the largest IT and business consulting services firms in the world, employs more than 74,000 professionals across 40 countries. Through our industry and technology expertise, we help more than 5,000 clients become digital organizations, supporting their transformation to meet the digital expectations of their customers and citizens.
    Within Romania, CGI supports leading organizations across all major sectors, delivering an end-to-end portfolio of capabilities, from IT and business consulting to systems integration, outsourcing services and business solutions.

    Join our team in Romania!
    CGI offers limitless opportunities to make a difference for the clients and communities we serve. Our global, multi-cultural footprint empowers you to learn and grow, while our ownership culture enables you to share in the success you help create. We seek experienced programmers and consultants along with IT graduates for a range of positions, including Java Technical Expert, C# Technical Lead, Infrastructure Architect, Bid Manager, Java Developers, C# Developers, ServiceNow Developers, Salesforce Developers

    Help us build the future. Come join our team!



    Requirements

    The engineer must be curious, autonomous and highly motivated by new information technologies as the tasks
    require performing in-depth technical tests with problem and root cause analysis.

    - Fluent in English (read and written)
    - Another language is a plus (French,Portuguese,Spanish)
    - Strong analysis skills
    - Attention to details
    - Communicate effectively and professionally with customers and other third party companies
    - Ability to work and interact effectively in a team environment.

    Responsibilities

    - Work independently to understand issues and to implement workarounds through the proper observance of Support standards and conventions.
    - Analyze, diagnose, and provide workarounds until a final fix can be supplied.
    - Be available to work flexible hours.
    - Be available to work extra hours on-call as per monthly planning but also in case of emergencies.
    - Provide in-depth technical expertise on products, projects and support fundamentals to internal or external customers as required.
    - Establish and maintain trust with the customer, providing technical assistance as required.
    - Provide input as required on product and customer specific functionality, configuration and usage for training and documentation purposes.
    - Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.
    - Proactively and promptly identify and assist to resolve any relevant key issues and/or risks.
    - Understand, follow and improve upon all formally-communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes.
    - Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff.
    - Analyse failure and ensure operational recovery within agreed SLA through standard procedure or ad-hoc workarounds
    - Work on continuous improvement process by analysing recurrent incidents and designing long term solutions
    - Propose improvements of the monitoring setup
    - Test and install bug fixes and patches
    - Able to travel as and when reasonably requested.
    - All other duties as requested by Management.

    Other info

    Technical Knowledge

    Sound knowledge in the following areas:

    - Batch programming, monitoring, basic administration tasks and knowledge of the tools for Unix (Linux Red Hat, Solaris) and Windows operating systems
    - Shell, Python Programming
    - Networks: TCP/IP, HTTP, Telnet, SS
    - Telecom protocols (GSM…) a strong plus
    - Web: Tomcat, Apache, JBOSS application server
    - N-tier architectures, High availability, Clusters
    - Databases: Oracle DB, MSSQL Server, MySQL, MariaDB databases administration and SQL/PLSQL
    - Programming knowledge in C/C++, Java
    - Security and key encryption mechanism
    - Experience in Open Source projects and tools suites is appreciated
    - Extra competences in the chip cards field is appreciated
    - Extra competence with core mobile network systems is appreciated (SMSC, GGSNs, HLR, etc.)

    Internal
    • Managers
    • Other Support teams
    • Operations Service Managers
    • Delivery teams

    External
    • Customers
    • Third party vendors
    • Business partners

    We offer:

    Stable job - permanent labor contracts
    Multinational working environment
    Private medical insurance coverage
    Life insurance
    Benefit platform
    Technical training
    French courses