Order Management Specialist with English (SPS)
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Requirements
Bachelor’s degree (or equivalent experience).
Fluent in written and spoken English
Experience working in a customer-facing role, preferably Customer Support in an international work environment.
Demonstrated solution-oriented, pro-active “can do” attitude, willingness and ability to work under own initiative.
Self-motivated with assertive communication skills, positive and result oriented attitude.
Well organized with good time management, result oriented.
The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts they bring the customers, sales and business operations together.
They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.
Timely gather all relevant info to accurately respond to all customer queries related to:
product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value.
Act as an active interface between customer, ISC, Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue.
Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog.
Supports all customer disputes regarding standard return transactions, defective items, damaged shipments and ensures fast resolution in collaboration with other internal departments.