Financial Customer Service Representative

Employer: 2Checkout (formerly Avangate)
Domain:
  • Accounting - Finance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 19.10.2018
    Short company description

    Avangate powers modern Digital Commerce, finally solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.

    Requirements

    Your profile:

    Bachelor’s degree in Accounting or Finance
    Up to 2 years of experience in customer service or finance
    Details oriented, perfectionist and with a proactive attitude
    Strong computer skills, and good command of Excel
    Fluent in English (mandatory)
    Able to prioritize in order to consistently meet internal and external deadlines
    Display innovative thinking

    Responsibilities

    Your responsibilities:

    Handle customer requests via e-mail, in English, during regular business hours
    Manage requests related to the payment process and our platform (invoices, expenses, various reports)
    Gather, track information and troubleshoot client/customer inquiries and problems based upon company service level standards
    Follow standard policies and procedures for resolving problems and responding to customers in a timely manner
    Secure handling confidential information according to internal rules
    Recognize consistent problem areas and report them to higher level for action

    Other info

    What we offer:

    International work environment in an exciting growth phase
    Attractive compensation package with annual performance bonus
    Flexible business hours and work from home
    Flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
    Private medical subscription (with 2 different medical providers to choose from)
    Bookster subscription
    Fruits & coffee at the office