Financial Customer Service Representative

About 2Checkout

2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

About Verifone

Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

Verifone revolutionizes commerce. Simply. Everywhere.

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As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

Your profile:

Bachelor’s degree in Accounting or Finance
Up to 2 years of experience in customer service or finance
Details oriented, perfectionist and with a proactive attitude
Strong computer skills, and good command of Excel
Fluent in English (mandatory)
Able to prioritize in order to consistently meet internal and external deadlines
Display innovative thinking

Your responsibilities:

Handle customer requests via e-mail, in English, during regular business hours
Manage requests related to the payment process and our platform (invoices, expenses, various reports)
Gather, track information and troubleshoot client/customer inquiries and problems based upon company service level standards
Follow standard policies and procedures for resolving problems and responding to customers in a timely manner
Secure handling confidential information according to internal rules
Recognize consistent problem areas and report them to higher level for action

What we offer:

International work environment in an exciting growth phase
Attractive compensation package with annual performance bonus
Flexible business hours and work from home
Flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
Private medical subscription (with 2 different medical providers to choose from)
Bookster subscription
Fruits & coffee at the office