Financial Customer Service Representative
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2Checkout (formerly Avangate) is the digital commerce & payments provider that helps companies sell their products and services via multiple channels, acquire customers across multiple touch points, increase customer and revenue retention, leverage smarter payment options and subscription billing models, and maximize sales conversion rates.
Our products are proudly used by HP Software, Kaspersky Lab, Bitdefender and 17 000 other clients globally. Our ambitious team is building a successful product, tremendously recognized by 50+ international industry awards.
Bachelor’s degree in Accounting or Finance
Up to 2 years of experience in customer service or finance
Details oriented, perfectionist and with a proactive attitude
Strong computer skills, and good command of Excel
Fluent in English (mandatory)
Able to prioritize in order to consistently meet internal and external deadlines
Display innovative thinking
Handle customer requests via e-mail, in English, during regular business hours
Manage requests related to the payment process and our platform (invoices, expenses, various reports)
Gather, track information and troubleshoot client/customer inquiries and problems based upon company service level standards
Follow standard policies and procedures for resolving problems and responding to customers in a timely manner
Secure handling confidential information according to internal rules
Recognize consistent problem areas and report them to higher level for action
What we offer:
International work environment in an exciting growth phase
Attractive compensation package with annual performance bonus
Flexible business hours and work from home
Flexible benefits package with a monthly budget that you can use for different perks like: meal tickets, public transportation refund, various gym subscriptions with 50% discounts, private pension funding, shopping vouchers etc.
Private medical subscription (with 2 different medical providers to choose from)
Fruits & coffee at the office