Customer Care with German

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Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.10.2018
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

    Requirements

    Education and Experience Required:

    Bachelor's degree in Business Management or equivalent
    Typically 2-4 years experience

    Knowledge and Skills:

    Mastery in English and German
    Working knowledge of the field of Customer Relations.
    Demonstrated verbal communication and customer service skills
    Familiarity with reviewing and interpreting client agreements
    Strong written and verbal communication skills
    Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

    Responsibilities

    Supports sales processing activities and process improvement for an assigned area, account or process
    Demonstrates capability and understanding of requirements in all areas of sales processing
    develops client interaction and negotiation skills
    Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
    Communicates analysis results to internal stakeholders
    implements specified changes to processes or tool to improve performance and increase customer satisfaction

    Other info

    Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.