Customer Support Administrator with German Skills
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Founded in 1898, The Goodyear Tire & Rubber Company manufactures its products in 48 facilities in 21 countries, and has one of the most recognizable brand names in the world. Its global headquarters is in Akron, Ohio, USA.
In Romania, Goodyear Dunlop is present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Dunlop Tires Operations.
Goodyear Dunlop Tires Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.
Overall work experience of at least 1-2 years;
Work experience in Billing & Systems Operations (desired);
Work experience in Sales or Customer Service;
Work experience with SAP R/3;
Ability to perform in a team and work cross-functional;
Being independent and fulfill requirements within scope and on schedule;
Communicate and behave professional both verbal and non-verbal in the appropriate environment;
Manage and consolidate high data and set the right priorities;
Fluent in English and German (Speaking and Writing);
Profound IT Skills especially in Excel (other: Microsoft Office, MS Access, SAP R/3).
Maximize customer satisfaction related to service and behavior by ensuring efficient and effective interaction with internal and external customers.
Follow defined standards and guidelines and propose improvements in line with the company Class-A mindset.
Maintain a close working relationship within Supply Chain, Pricing department and regional Process & Systems team.
Continuous communication to enable the best decision based on the latest available information.
Be aware of and understand the wider business environment.
Invoicing complete- and correctness: billing due list and error handling
Blocked documents: price-checks and removal of billing blocks
Rebate agreements: settlement and reversal of unused accruals
Invoice claims and disputed amounts: credit-/ debit note handling
Responsible to contribute specific expert knowledge to the appropriate business area to drive improvements for processes, systems or tools.