IT Service Delivery Engineer - Romania Network

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Angajator: AVX Electronics Sensing and Control
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
  • Actualizat la: 05.10.2018
    Scurta descriere a companiei

    AVX Electronics este o companie americana cu peste 30 de ani experienta in industria Automotive. Compania noastra isi desfasoara activitatea in Romania din 2012, in prezent avem peste 460 de angajati, apartinem industriei electronice si avem ca obiect de activitate productia de placute electronice, componente electronice, pedale de acceleratie, senzori si module cu tehnologie LED.

    Cerinte

    •Knowledge of ITIL Service Management and process execution is a benefit
    •Knowledge of Microsoft Windows client and server operating systems
    •Proven network experience including CCNA
    •Experience with HP Switching and Wifi Technologies
    •Knowledge of HP server and storage technologies is desirable
    •English is the language of AVX and an ability to communicate in English is required
    •Experience of working in a global multinational company
    •Knowledge of VOIP PBX systems
    •At least 5 years’ experience in IT
    •Ability to internalise and advocate the customer’s position
    •Operates with the utmost integrity
    •Effective time management
    •Strong team Focus
    •Logical, thorough and process based delivery style
    •Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions

    Responsabilitati

    •Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
    •Work within virtual teams to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
    •Act as the senior technical authority on site for networking. This includes local LAN/Wifi as well as global Networking strategy developed by corporate AVX SNIT team
    •Be a point of contact for all network problems globally. Work with the IT Management to provide fast and effective responses to support requirements.
    •Work within a virtual team to ensure all network systems are kept up to date and at a supportable level.
    •Monitor performance and usage of all network infrastructure making recommendations for expansion where required.
    •Providing technical assistance and training to computer users on the application software, hardware and computer services.
    •Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.
    •Monitor the availability of global systems through existing portals and log/resolve/escalate issues.