Client Service Analyst - perioada determinata 1 an

Angajator: Enel Romania
Domeniu:
  • Customer support - Client service
  • Inginerie
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.12.2018

    Candidatul ideal

    * Angajare pe perioada determinata, prin agent de munca temporara (Lugera), 1 an de zile

    • Studii superioare
    • Experienta de minim 1 an in customer service/ call center/ vanzari
    • Cunostinte despre tehnicile de comunicare profesionala cu clientii
    • Cunostinte despre tehnicile de vanzare
    • Cunostinte avansate de utilizare PC, incluzand Microsoft Office

    Daca…
    • Esti o persoana orientata atat catre client, cat si catre rezultate
    • Ai o gandire analitica si logica
    • Ai abilitati de comunicare, relationare si persuasiune
    • Iti place sa inveti lucruri noi si te adaptezi repede la schimbari
    • Iti place sa lucrezi atat singur(a), cat si in echipa
    • Ai abilitati de sustinere de training-uri si workshop-uri

    ...APLICA ONLINE!

    *Doar candidatii selectati vor fi contactati*

     

    Descrierea jobului

    Responsabilitati:

    • Trateaza situatiile clientilor escaladate de agentii partenerilor externi
    • Realizeaza activitati de evaluare a modului de tratare a apelurilor de agentii partenerilor
    • Implementeaza planuri de actiune in scopul dezvoltarii performantei cantitative si calitative a agentilor partenerilor externi
    • Realizeaza sesiuni de training in scopul optimizarii performatei agentilor
    • Implementeaza si modifica procedurile de lucru
    • Realizeaza sesiuni de best practice in scopul optimizarii performantei agentilor call center din aria de customer service si vanzari

     

    Descrierea companiei

    Enel is a multinational power company and a leading integrated player in the world’s power and gas markets, with a particular focus on Europe and Latin America. The Enel Group operates in over 30 countries across five continents, producing energy through a net installed capacity of nearly 89 GW and distributing electricity and gas through a network of approximately 1.9 million kilometres. With 61 million users worldwide, Enel has the largest customer base among European utilities and figures among the continent’s leading power companies in terms of both installed capacity and reported EBITDA.

    Active on the Romanian market since 2005, Enel is currently the country’s largest private investor in energy, with operations in power distribution and supply as well as renewable energy production. The company has more than 3,100 employees and provides services to 2.7 million customers in three key areas of the country: Muntenia Sud (including Bucharest), Banat and Dobrogea, accounting for one third of Romania’s electricity distribution market. Enel is developing an investment programme aimed at securing a proper service for end users, improving the quality and security of the network while also complying with Enel’s environmental standards.