Technical Support Engineer ( tier 2)

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Employer: Brainspotting
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 11.02.2019
    Short company description

    We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

    We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.


    The ideal candidate has the following:

    Electronic/Communication/Computer engineer (BA/BSc)
    Proven experience with installation, configuration and advanced troubleshooting of Microwave/transmission networks (Operations experience)
    Strong Ethernet/IP/networking knowledge
    Understanding packet switch network resiliency protocols, xSTP, G8032.
    Strong SDH/PDH knowledge
    Understanding of synchronization principles and standards
    Multivendor telecom experience, NOC or operations
    Understanding radio link planning principles
    Experience with SNMP based NMS platform
    2-3 years of experience with interfacing customers (support, presales)
    Excellent communication skills
    English – Fluent (read + Write + Speak)
    Spanish language ( speak, write, read)
    Willingness to work in shift, not regularly (Morning/Afternoon)


    Proven knowledge and experience with:
    CCNP or equivalent, MEF-CECP

    We are looking for real team player with excellent communication skills, who is well organized, systematic and analytical.
    Person should be capable for self-learning and working in a challenging and changing environment as well as be able to make decisions under pressure by analyzing inputs.


    The position is located in Bucharest, Romania.
    Note that this job implies working in shifts, including nights/weekends.
    The Technical Support Engineer will have the following responsibilities:

    Follow support process/cases through CRM system
    Work in lab to re-produce field issues and for self-training
    Analyze and debug system performance from collected data to identify point of failure.
    Act proactively to prevent issues from happening by providing suggestions and advice to customer
    Support Ceragon engineers in the regions
    Handle most complex and difficult cases and deliver the solutions to customers
    Follow up product development/changes with close cooperation with Tier-3 expert team.
    Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
    Document resolutions for reported issues for further training purposes through creating knowledge items

    By joining our client team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals worldwide.

    Other info

    Company description

    As the world’s leading wireless backhaul specialist, our client ensures that mobile and fixed-line carriers, as well as private network operators have the transmission capacity to reliably deliver the voice and premium data services that we all rely on.

    From telecommunications operators to mobile service providers, everyone is after the backhaul capacity necessary to provide the latest services, expand into new markets and to simply meet the demands of their current networks. Our client's solutions have been designed to eliminate bottlenecks with cost-effective, future-proof high-capacity backhaul connectivity while maintaining stellar performance. Known as the premier provider of short haul solutions, our client’s recent acquisition of Nera Networks extends the scope of solutions we provide. This unmatched reach that now includes long haul solutions allows our customers to expand their own offering. Agile and responsive, our client addresses your evolving needs, so that you can fully leverage new opportunities.


    Today, the company is consists of 4 major departments: Research and Development (R&D), Services, Presales and Finance.

    The site is in charge of all the core software of our client’s products, starting with low level hardware configuration and up to the element’s user interface and advanced network management system.

    The team develops, tests, maintains and supports all new features of the existing products and the next generation products, responsible of product bring up, in case a new Hardware was introduced (element or card), Firmware support for new or updated features, data base and the entire user interface. Also, the team is the one integrating and preparing the official, final releases, and is also fully responsible for the development of NetMaster, which is a comprehensive Network Management System (NMS) designed for managing large-scale microwave networks.