Customer Sales Support Specialist with Italian (back office)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

The Customer Sales Support Specialist provides technical expertise and pricing information for the assigned customers’ catalog, making sure that the Corporate clients can order the correct configurations on the agreed prices, anytime.

Requirements:
- Experience in sales operations (quotation, configuration, product specifications etc.), customer support and/or IT;
- Fluent in Italian and English;
- Excellent communication skills;
- Customer oriented;
- Ability to analyze, investigate and solve problems without a standard resolution;
- Result oriented;
- Ability to work under pressure

Acts as sales support and customer support on all catalog related issues;
- Offers consultancy on the products, prices and B2B solutions;
- Implements and maintains catalogues and portals based on reports, contracts and requests received from sales agents and customers;
- Ensures that accurate configurations are created, based on the existing requirements;
- Supports the offer finalization, by obtaining all necessary approvals on the prices and by publishing the agreed configurations;
- Maintains a strong relationship with internal and external customers, offering high quality solutions and communicating proactively on any issues and changes on the corresponding catalogues;
- Administrates user access on customer catalogues;

Benefits:
– Health insurance
– Meal tickets
– Other benefits such as gym & transportation discount, holiday vouchers etc.

Other:

– Location: Pipera metro station
– Schedule: 09-18 (flexible)