IT Service Desk Analyst (French)
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Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As an IT Service Desk Analyst you'll be a problem-solver, device & software technician and more-all while being positive and professional.
And you'll also be a hero when you solve our customer's challenges.
WHAT OUR IT Service Desk Analyst DOES :
- Provide first line IT technical support (windows, office, IOS) with accurate and creative solutions to customer problems
- Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
Spoken languages: advanced French; upper intermediate English level may be an advantage.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
What we offer:
Central building offices with excellent view on the city, top facilities and equipment
Meal tickets and gift vouchers
Night shift bonus
Taxi ticket for night shift
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house