IT Service Desk Analyst (French)

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Employer: HELPLINE
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Cluj Napoca
  • Timisoara
  • Updated at: 18.10.2018

    Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As an IT Service Desk Analyst you'll be a problem-solver, device & software technician and more-all while being positive and professional.

    And you'll also be a hero when you solve our customer's challenges.


    WHAT OUR IT Service Desk Analyst DOES :

    - Provide first line IT technical support (windows, office, IOS) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times 

    Spoken languages: advanced French; upper intermediate English level may be an advantage.
    Previous service desk and customer care experience.
    Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.

    What we offer: 

    Permanent contract

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary

    Performance bonus

    Meal tickets and gift vouchers

    Night shift bonus

    Taxi ticket for night shift

    Training opportunities

    Regina Maria  medical package

    Copayment 7Card

    Extra vacation days

    Massage at the office day

    Fruits on the house

    Relocation package