HR specialist with Slovak/Polish

Employer: DEUTSCHE TELEKOM SERVICES EUROPE - ROMANIA
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 18.10.2018

    Responsibilities:

    • Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
    • Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
    • Completes simple Human Resources and Payroll related transactions
    • Documents and follows up all employee inquiries, issues and transactions
    • Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
    • Works as a team member focusing on customer service
    • Suggests methods to update, simplify, and enhance processes, procedures, and technologies
    • Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
    • Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries
    • Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements

     

    Ideal candidate:

    • Advanced Slovak/ Polish language knowledge (oral and written)
    • Customer service focus and strong interpersonal skills required
    • Listening skills, reliability
    • Strong analytical and problem solving skills
    • Strong verbal/written skills and attention to detail
    • Ability to consistently deliver high quality customer service in a professional manner
    • Taking initiative in a proactive manner to improve own and team work practices

     

    Benefits:

    • Opportunities to grow & develop in a start-up environment,
    • Dynamic and multicultural working environment
    • Great training opportunities
    • Motivational financial package
    • Meal tickets
    • Medical insurance