Global Process Owner

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Employer: LeasePlan Shared Service Center Bucharest
Domain:
  • Others
  • Job type: full-time
    Job level: > 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.11.2018
    Short company description

    LeasePlan is one of the world’s leading Car-as-a-Service companies, with 1.8 million vehicles under management in over 30 countries.

    With over 50 years’ experience, our mission is to provide What’s next in mobility via an ‘any car, anytime, anywhere’ service – so our customers can focus on What's next for them. Across 32 countries, LeasePlan purchases, funds and manages vehicles for its customers, providing a complete end-to-end service.

    LeasePlan Shared Service Center was founded in December 2017 in Bucharest, aiming to establish consistent harmonized processes, delivering customer excellence through a continuous improvement and ONE Team mindset.

    Requirements

    Ability to quickly pick up new processes
    Ability to review a process, identify non value add steps and optimize a task
    Confidence with presenting to small and medium and audiences
    O365 skills particularly Powerpoint presentation skills
    Attention to detail with documentation and testing
    SAP user experience
    Process mapping experience
    Previous experience as a super user
    Working in integrated teams
    Fluent English
    Available to travel for up skilling initially and on-going to train new users

    Responsibilities

    Expertise in initially one domain area, building to at least two areas over time
    Document and keep up to date any new or updated process in their domain
    Document and keep up to date work instructions related to their domain
    Execute monthly regression E2E processes not only in process domain
    Share and train relevant stakeholders in process domain
    Prepare training presentations with PowerPoint, creation of master data, preparation of transaction data in non-production environments
    Optimise their process through technical and non-technical change
    Change management through aligning local requirements with the global template process
    User acceptance testing of tech changes as gate keeper before production changes

    Other info

    Gain understanding of at least 2 process domains through hands on involvement with CLS
    Work with local country SMEs to transition to template
    Work with IT team to enhance and optimize process via technical change
    Create and update process and work instruction
    Prepare and deliver playback presentations
    Support central global process team
    Execute regression and assist with other testing phases
    Perform User Acceptance Testing