Contracts Management Specialist with Portuguese

ALD Automotive & LeasePlan unveil Ayvens, our new global mobility brand which unites the two companies together under a single common brand. This new brand represents another strategic milestone in the company’s development to become the leading global sustainable mobility player.
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

The Shared Service Contracts Management Team is a service provider to country entities and is expected to achieve challenging performance KPIs and SLAs relating to transaction accuracy and quality level.

•University degree/diploma (e.g. in business, management, economics, etc);

•English (fluent, verbally and written);

•Portuguese- advanced or mid level;

•2 years’ experience working in Customer Service;

•Intermediate MS Office (Excel, Access) skills;

•Familiarity with SAP ERP systems and tools an advantage;

•Continuous improvement mindset;

•Experience working in a multi-lingual international organisation;

•May be required to travel for work.

•Review and monitor Master Leasing Agreement and Individual Contract request;

•Create Master Leasing Agreement and Individual Contract draft; upload and initiate contracts signing;

•Update system with signed contract and send confirmations;

•Receive contract change request and update system with contract change;

•Provide excellent customer service, with the ability to build productive relationships;

•Recommend process improvements to create greater efficiency.