First line support with German
Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).
We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.
Join us for Building a Better Connected World!
Bachelor’s/ Master’s Degree in Engineering (Telecommunications/Electrical/Electronic/Civil Engineering/Electrical Engineering or equivalent experience) or minimum one year practical experience in telecommunication/IT field;
Site Design knowledge is a plus
Basic knowledge of Networking Technologies such as transport, transmission, radio networks.
Experience in telecommunication project or maintenance is essential;
Fluent in English. German language (written and conversational) is an advantage
Autonomous, strong learning and team cooperation ability;
Able to travel in Germany;
Responsible, service minded, flexible, taking initiatives, highly motivated - self-starter
Fast learner, learn new skills in a short time
Well-organized, work independently under pressure
Team player, cooperate with local Romania team and Germany team
Knowledge sharing & collaboration skills
Problem solving & strategic thinking
Presentation and communication skills, able to advise in a convincing way, verbally as well as on paper
Definition of standard external & internal procedures for Site Preparation based on customer requirements, especially consider the offshore delivery
External and internal interface for project coordination
Detail workflow for the process, every input/output/Analysis/template..etc
Manage & review the results of all defined Site Preparation procedures
Good understanding of technical documentation like low/high level design (ex: site construction plan)
Correct fault (defect) interpretation in compliance with the internal regulations (standards)
Knowledge transfer of all Site Preparation processes to other colleagues
Investigate, isolate and drive problems reported by customer to a closure
Cleansing of documentation errors in alignment with customer. etc;
Processing different requests received from other departments (warranty issues, site construction issues, electrical issues) based on the agreed WLA/ SLA
Tracking the ongoing requests, forward them to the responsible departments and upload the documentation in the internal database (Saperion)
Receiving offers from 3rd parties, comparing, handling offers and process them further
Update of the internal database after technical documentation is received from 3rd parties
Updating the procedures in compliance with customer needs