Service Desk Technician
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CAMUSAT ROM TELECOMUNICATII - Societate multinationala, parte a grupului francez CAMUSAT, leader in domeniul constructiilor de infrastructuri pentru telecomunicatii.Cerinte
Our Service desk technicians are in permanent contact with the Field Service teams in order to solve issues that occur in the network as fast as possible.
• Dispatch incoming tickets from our customer (take in ownership, update and answer them when the issue is solved)
• Answer calls and log all issues in the ticketing system, accurately and in the agreed SLA;
• Dispatch promptly Field Service teams to the location of the issue.
• Communicate with the Field service teams via telephone and keep tickets up-to-date at all times
• Give updates on all issues to the Customer SPOC when new information is required
• Demonstrate excellent customer service at all times
• BS/MS degree, preferable in energy, telecom, mechanical, computer science, automation or electronic field
• Ability to understand technical aspects regarding telecommunication and power systems
• Handle multiple tasks at the same time
• Previous experience in a similar role is desirable (but not compulsory)
• Interpersonal skills, listening skills, analytical skills and team spirit.
• Motivating salary and performance bonuses
• Opportunity to work in major innovative and international energy projects
• Opportunity to interact with diverse cultures and power technologies
• Performance-based career and development opportunities in a multicultural environment
• Training and certifications
• Benefits package (medical pass, etc.)