IT Support and Information Security Administrator

Employer: LeasePlan Shared Service Center Bucharest
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.10.2018
    Short company description

    LeasePlan is one of the world’s leading Car-as-a-Service companies, with 1.8 million vehicles under management in over 30 countries.

    With over 50 years’ experience, our mission is to provide What’s next in mobility via an ‘any car, anytime, anywhere’ service – so our customers can focus on What's next for them. Across 32 countries, LeasePlan purchases, funds and manages vehicles for its customers, providing a complete end-to-end service.

    LeasePlan Shared Service Center was founded in December 2017 in Bucharest, aiming to establish consistent harmonized processes, delivering customer excellence through a continuous improvement and ONE Team mindset.

    Requirements

    •University degree/diploma (e.g. in IT, business, management, economics, etc)
    •Familiarity with IT Support /governance principles and processes
    •Intermediate MS Office (Excel, Access) skills
    •Familiarity with different IT systems and tools an advantage
    •3+ years’ experience working in a professional team environment
    •Experience working in a multi-lingual international organisation
    •Finance or leasing experience is an advantage
    •English (fluent, verbally and written)

    Responsibilities

    IT SUPPORT

    •Set up and maintain the local ICT infrastructure (servers, laptops, work stations, network devices)
    •Offer user support for all IT applications within LPSC.
    •Investigating problems and other requests for support and determines the proper immediate actions to take. If second level support required escalate requests to appropriate team/person.
    •Monitoring progress of requests for support and ensure users and other interested parties are kept informed.
    •Analyse, resolve and document the support tickets assigned which require interaction with business users.
    •Keep permanent communication and interaction with all members of IT team and also with the business users.
    •Take part of implementation, maintenance, changing and testing the applications within LPSC
    •Work closely with other entities ICT departments and also with LPIS / HCL in order to fulfil business needs
    INFORMATION SECURITY ADMINISTRATION
    •Act as Information Security Administrator with the following responsibilities:
    •Implementation, maintenance and administration of security measures taken, to prevent valuable information stored on computers and transmitted through networks against not permitted activities;
    •Monitoring, analysing, documenting and resolving security breaches and vulnerability issues in a timely and accurate fashion;
    •Checking server, antivirus and firewall logs;
    •Conducting user activity audits where required;
    •Administration of security controls by processing access requests;
    •Providing support regarding information security access problems;
    •Establishing and maintaining correct access rules defining who has access to which data sets under what circumstances;
    •Preventing unauthorised access to data and resources on the network;
    •Documenting detection intrusions and providing relevant information to internal and external security personnel;
    •Performing general network administration, user support and other network functions as assigned;
    •Reporting security incidents to the RISO and GISO;
    •Translating security policy into requirements;
    •Agreeing security procedures and work instructions with the relevant system and security administrators.

    Other info

    •Quality and accuracy oriented
    •Self-motivated and driven
    •Eager and able to learn quickly
    •Inquisitive nature
    •Continuous improvement mindset
    •Systematic and thorough
    •Capable time and task manager