Customer Support

Employer: Niko Group Com
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.10.2018
    Short company description

    With an international experience of 20 years, WINBET became shortly the most successful chain of gaming clubs in Eastern and Central Europe. We are present in Bulgaria, Serbia, Croatia, Georgia, Belarus, Tanzania and Romania.

    Requirements

    - Strong phone contact handling skills and active listening;
    - Customer orientation and ability to adapt and respond to different types of characters;
    - Excellent communication and presentation skills;
    - Ability to multi-task, prioritize, and manage time effectively;
    - Fluent in English and Romanian;
    ​- Agreeable;
    - Good understanding of basic arithmetic;
    - Available to start on short notice.

    This would be considered a plus:

    - Certificate that proves English Skills;
    - Experience working Customer Support, Sales;
    - Experience in gambling;

    Responsibilities

    - Basic Knowledge of the online gambling industry – All Sales representatives must possess in depth knowledge of the product
    - Manage inbound requests/complaints via Chat, Phone, E-mail
    - Identify and assess customer needs in order to achieve customer satisfaction. Once the assessment is complete, agents will provide customers with appropriate solutions. All Sales representative must at all times provide accurate, valid and complete information when dealing with customers.
    - Follow communication procedures, guidelines and policies
    - Build sustainable relationships with customers
    - Meet personal or team sales and QA quotas
    - Take the extra mile to ensure customer satisfaction
    - Generate sales leads.

    Other info

    What we offer:
    - Full training on-site
    - Very attractive salary
    - Young team of coworkers
    - Access to new technology and software.