Quality and Training Specialist

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Angajator: G2-Travel
Domeniu:
  • Customer support - Client service
  • Educatie - Training
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.11.2018

    Main Responsibilities:

    • Acting as a role model within the business by having high standards in term of attitude, conduct and performance;
    • Organise and deliver training sessions, On boarding day for new entry people;
    • Communicate feed-back to the managers and supervisors;
    • Organise and deliver presentations for Buh office; plan and organise training calls with other G2 offices -on request;
    • Create and update manuals and procedures for our G2 Buh departments;
    • Receive and log the Complaints into our Complaints Log smart sheet;
    • Communicate very well, fast and clear, with Complaints PIC in each Buh department, to ensure Complaints are closed each month, within deadlines, with all necessary information;
    • Perform follow up after training sessions and provide information to the managers and supervisors in Buh office;
    • Perform reporting activities.

    Specific skills & competences:

    • Team player;
    • Communication skills;
    • Detail oriented approach;
    • Planning & organising skills;
    • Presentation skills;
    • Customer oriented;
    • Problem solving.
    Benefits:

    •      Competitive financial reward
    •      Language allowance
    •      Language classes
    •      Business trips
    •      International mobility
    •      Training and development opportunities
    •      Wellness programs