Front Desk Supervisor

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Employer: JW Marriott Grand Hotel
Domain:
  • Administration - Political Sciences
  • Administrative Assistance
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.12.2018
    Short company description

    Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

    Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers: www.marriott.com/careers.

    To learn more about Marriott careers and submit your application, please go to www.marriott.com/careers.

    Chat, engage and follow us on social media.
    Facebook
    Twitter
    LinkedIn
    Instagram
    @lifeatmarriott on Snapchat

    So, we ask, where will your journey take you?

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requirements

    • Strong communication skills (verbal, listening, writing);
    • Proficiency in English; knowing a second foreign language represents an advantage;
    • Previous experience in hospitality industry is required;
    • Computer skills and ability to use standard software applications;
    • Strong planning and organizing skills able to drive results and high standard in operations;
    • Strong problem-solving and effective decision making skills;
    • Strong leadership skills;
    • Ability to acquire and maintain relationships e.g., employees, guests;
    • Effective influence skills and good negotiation skills.

    Responsibilities

    • The Front Office Supervisor manages the day-to-day operations of the Front Office department while perfectly displaying hotel standards and being a brand ambassador;
    • Is responsible for the front desk operations, making sure that the highest levels of service are maintained, while ensuring the efficient and effective operations of the Front Desk;
    • Greet the guests and respond to their inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns;
    • Monitors and assess service and satisfaction trends, evaluates / address issues and make improvements accordingly;
    • Follow up with guests regarding satisfaction with guest-related issues;
    • Monitors and develop team member performance by providing supervision, scheduling, conducting counseling and evaluations and delivering recognition;
    • Assist other employees to ensure exceptional guest service.

    Other info

    Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

    Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore.

    Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit marriott.com/careers to learn more about our workplace culture and career opportunities.

    Chat, engage and follow us on social media.
    Facebook
    Twitter
    LinkedIn
    Instagram
    @lifeatmarriott on Snapchat

    So, we ask, where will your journey take you?

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.