Level 1.5 Support IT Specialist with English

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Employer: InCrys
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.04.2019
    Remote work: On-site
    Short company description

    A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

    This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

    We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

    With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

    Requirements

    - Providing initial technical software support to clients;
    - Interacting with client and company functions consistently until problem solution;
    - Analyzing problems/situations, understanding problem impact on client business;
    - Applying problem solving techniques;
    - Responding to client queries, providing timely resolutions to client issues;
    - Maintaining highest client satisfaction;
    - Maintaining positive client relationships even in severe and high pressure situations;
    - Logging all related activities using the appropriate tool for each customer query and handling client data securely;
    - Employing client‘s standard support delivery methodologies and tools;
    - Performing in international software support delivery processes and environments.

    Responsibilities

    MANDATORY SKILLS:

    - good English language skills;
    - good communication skills;
    - ability to work under pressure;
    - ability to multitask;
    - ability to work in a team environment;
    - proactive and intuitive;
    - available to work in a 24x7 shared model;
    - general IT knowledge: Must have: Windows OS, Android OS, MS Office

    NICE TO HAVE SKILLS:

    - Networking
    - Active Directory
    - IEM
    - Database
    - SQL
    - ServiceNow
    - Maximo
    - understanding of financial concepts is a plus

    Other info

    BENEFITS:

    - Motivating salary;

    - Good working environment;

    - Medical insurance;

    - Annual team building;

    - Trainings and certifications.

    * Pentru informatii privind prelucrarea datelor cu caracter personal de catre InCrys, va rugam accesati site-ul incrys. com

    * All details regarding data processing performed by InCrys are available on incrys. com

    Applying to this job ad you give your consent for your information to be processed by InCrys.
    Please read the Personal Data Processing Policy, InCrys >>

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