Level 1.5 Support IT Specialist with English
InCrys is a provider of complete Technology and Consulting Services, founded in 2000. Headquartered in Bucharest, Romania, with offices in London and Rotterdam, we deliver Testing, Application Development Outsourcing, Remote Server Administration, Business Analytics and Optimization (BAO) and Software Packaging services to clients in Western Europe, USA and Canada.
A result of the many certifications held by our specialists, our acknowledgment in 2010 as IBM Premier Business Partner is one of the accomplishments that guarantee our status as trusted Software Solutions provider. We have become a leading offshore outsourcing provider by consolidating on our employees’ extensive work experience, knowledge of state-of-the-art technologies, and excellent language skills.
Our focus on employee training and continuous development lead to a record-setting attrition-rate, of only 6% in 2013.
InCrys is now undergoing an active recruitment process, and we’re especially in need of software development specialists, infrastructure specialists and testers. We have approximately 300 professionals involved in complex software outsourcing projects, and we aim to significantly expand our team by at least 20% by the end of this year.
For further information please visit www.incrys.com
- Providing initial technical software support to clients;
- Interacting with client and company functions consistently until problem solution;
- Analyzing problems/situations, understanding problem impact on client business;
- Applying problem solving techniques;
- Responding to client queries, providing timely resolutions to client issues;
- Maintaining highest client satisfaction;
- Maintaining positive client relationships even in severe and high pressure situations;
- Logging all related activities using the appropriate tool for each customer query and handling client data securely;
- Employing client‘s standard support delivery methodologies and tools;
- Performing in international software support delivery processes and environments.
- good English language skills;
- good communication skills;
- ability to work under pressure;
- ability to multitask;
- ability to work in a team environment;
- proactive and intuitive;
- available to work in a 24x7 shared model;
- general IT knowledge: Must have: Windows OS, Android OS, MS Office
NICE TO HAVE SKILLS:
- Active Directory
- understanding of financial concepts is a plus
- Motivating salary;
- Good working environment;
- Medical insurance;
- Annual team building;
- Trainings and certifications.
* Pentru informatii privind prelucrarea datelor cu caracter personal de catre InCrys, va rugam accesati site-ul incrys. com
* All details regarding data processing performed by InCrys are available on incrys. com