Collection Officer with Portuguese

Angajator: SalesConsulting
Domeniu:
  • Contabilitate Finante
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 14.12.2018
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - Fluency in Portuguese;
    - Good understanding of English (B1 - B2);
    - Experience with accounting systems, cash applications, customer service, SAP would be a plus;
    - Competent Microsoft Office user: Excel, Word and Power Point;
    - Ability to solve urgent matters and work under pressure;
    - Ability to prioritize and schedule workload;
    - Reliable, active approach striving for process improvement;
    - Responsibility, accuracy;
    - Team player.

    Responsabilitati

    Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 120 countries and with over 375.000 employees worldwide.

    - Contact customers via e-mail/phone/fax and initiate collection activities;
    - Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
    - Meet cash collection targets keep up-to-date;
    - Input notes on payment agreements and follow-up actions;
    - Reinstate accounts when payment is received;
    - Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
    - Instigate legal proceeding (in-house or external) for accounts that require legal resolution;
    - Register invoice disputes;
    - Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;
    - Responsible for answering incoming e-mails and web based tickets and prioritizing customer’s support needs;
    - Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
    - Complete documentation and follow up on all commitments and customer details;
    - Actively create/modify CRM and knowledge databases ;
    - Liaise between customers and the company;