Expense Reports Support Agent - French

Oamenii sunt centrul organizației noastre și tot ceea ce construim este realizat datorită dedicării lor. Astfel, este firesc să avem grijă de ei și să îi sprijinim să ajungă acolo unde le este bine. Comunicarea eficientă și transparentă este baza, știm că nici o relație de încredere nu se ridică și nu se întreține altfel. Oferim resursele necesare învățării, provocăm oamenii să vrea mai mult de la ei și de la jobul lor și le oferim un mediu de lucru sigur și plăcut. Colegii sunt de milioane, echipele la fel, iar taskurile de zi cu zi, deși uneori vin cu provocări, își găsesc rezolvarea mai ușor.

If you are a go-to person, with an eye for detail, who finds numbers and reports challenging, then you are someone we’d like to meet. The ability of working with people around the world and a high level of professionalism will bring this opening even closer to you. Here’s some details!

The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.

While covering this role, you will be solving escalation incidents related to expense accounts and offering support via phone/email.

Requirements

•Proficiency in French
•Experience in using ERP systems (Oracle/SAP) is a plus
•MS Office tools knowledge (Excel, Power Point)
•Exposure to Customer Service tasks
•Good understanding of accounting is a plus.

“The you”

Analytical | Customer oriented | Attention to detail | Team player | Good business communicator

Responsibilities

•Performing tasks related to expense accounts ensuring that all internal procedures are being followed: the expense audit is in accordance with the travel procedure, the expense accounts are processed, the payments are initiated, tax reports are run etc.
•Respond to all the requests made by internal or external customers via phone or email, in a timely manner.
•Add the requests to the ticketing system (SDE & Service Now)
•Run KPI’s (key performance indicators) reports
•Maintain a high level of knowledge management / update the Standard Operating Procedures
•Provide training to newcomers and ensure an efficient backup structure
•Identify areas of process / system improvements and propose initiatives for development
•Build strong relationship with SNC-Lavalin internal customers

Our offer towards work-life balance

• Direct contract with SNC-Lavalin
• Motivational financial package & flexible benefits
• Team activities, team-building events, Fun@Work
• Employees Wellness Program – fresh fruits, free coffee and tea, chair message, employee wellness rooms
• Learning and Development programs, Career opportunities
• CSR & Sport activities
• Open and dynamic work environment
• Flexible working schedule organized in 3 shifts Monday to Friday : 9:00 to 18:00 & 10:00 to 19:00 and 13 to 22:00*

*5 mandatory evening shifts / month, with the possibility to extend to max. 10 evening shifts / month, according to your preferences (extra payment starting with the 6th evening shift).