Customer Support Representative with English

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Vezi toate job-urile Customer Support Representative with English active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Cluj Napoca
  • Actualizat la: 14.10.2018
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    The Customer Support Representative employs are responsible for responding to all customer enquires within given timescales, efficiently and effectively, developing and maintaining a full technical knowledge of client products and services and recognizing when a problem or query should be transferred to another department or a more senior member of staff. They will be also responsible for logging of all calls accurately and in line with procedure, maintaining and updating all administration and consulting product manuals and be able to advise customer of appropriate options / solutions.

    Responsabilitati


     Fluency in English
     Previous experience or aptitude for Customer Service
     Good organizational skills
     A working knowledge of MS Word / Excel
     Excellent communication skills and the ability to remain calm in all situations
     Ability to work on own initiative and under pressure in order to achieve deadlines
     Ability to adapt to a continuously changing environment and procedures