Customer Support Representative with English
Acest job nu mai este activ!
Vezi toate job-urile SalesConsulting active.
Vezi toate job-urile Customer Support Representative with English active pe Hipo.ro
Vezi toate job-urile in Customer support - Client service active pe Hipo.ro
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
The Customer Support Representative employs are responsible for responding to all customer enquires within given timescales, efficiently and effectively, developing and maintaining a full technical knowledge of client products and services and recognizing when a problem or query should be transferred to another department or a more senior member of staff. They will be also responsible for logging of all calls accurately and in line with procedure, maintaining and updating all administration and consulting product manuals and be able to advise customer of appropriate options / solutions.Responsabilitati
Fluency in English
Previous experience or aptitude for Customer Service
Good organizational skills
A working knowledge of MS Word / Excel
Excellent communication skills and the ability to remain calm in all situations
Ability to work on own initiative and under pressure in order to achieve deadlines
Ability to adapt to a continuously changing environment and procedures