Customer Service Representative with Italian

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

German and English language proficiency
 Excellent problem solving and communication skills
 Courteous with strong customer service orientation
 Passion for technology, strong computer navigation skills and PC Knowledge
 Ability to work as a team member, as well as independently
 Enthusiasm for continuous learning

 Responsible for providing basic support of technical issues such as resolving username and password problems, installing/uninstalling or upgrading basic software applications
 Verification of proper hardware and software setup
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 Offer additional products and/or services
 Track, document and retrieve information in call tracking database
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff