Incident Management Associate with Italian

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Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 11.12.2018
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    Fluent in Italian;
    Very good command of the English language;
    PC skills (MS Office Package);
    Fundamental Technical know-how on system trouble shooting;
    Experience should be from voice based technical support desk, supporting America/Europe/ EMEA etc.

    Responsibilities

    Receives incidents through ticketing system, issues reported by customers;
    Identifies, investigates and diagnoses the issue and takes necessary action;
    Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation;
    Performs follow up on all necessary incidents as defied in process with customer to ensure timely closure;
    Draws up reports;
    Liaison between the teams in charge of contracts.

    Other info

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!