Incident Management Associate with Italian
This job is no longer active!
View all jobs SalesConsulting active
View all jobs Incident Management Associate with Italian active on Hipo.ro
View all jobs Customer Support - Client Service active on Hipo.ro
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
Fluent in Italian;
Very good command of the English language;
PC skills (MS Office Package);
Fundamental Technical know-how on system trouble shooting;
Experience should be from voice based technical support desk, supporting America/Europe/ EMEA etc.
Receives incidents through ticketing system, issues reported by customers;
Identifies, investigates and diagnoses the issue and takes necessary action;
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation;
Performs follow up on all necessary incidents as defied in process with customer to ensure timely closure;
Draws up reports;
Liaison between the teams in charge of contracts.
* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!