Incident Management Associate with Italian

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

Fluent in Italian;
Very good command of the English language;
PC skills (MS Office Package);
Fundamental Technical know-how on system trouble shooting;
Experience should be from voice based technical support desk, supporting America/Europe/ EMEA etc.

Receives incidents through ticketing system, issues reported by customers;
Identifies, investigates and diagnoses the issue and takes necessary action;
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation;
Performs follow up on all necessary incidents as defied in process with customer to ensure timely closure;
Draws up reports;
Liaison between the teams in charge of contracts.

* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!