Internet Banking Support Specialist

Credit Europe Bank Romania asigură o gamă largă de produse şi servicii către persoane fizice, IMM-uri şi corporaţii, prin intermediul unei reţele alcătuite din 57 de sucursale, agenţii şi puncte de lucru, precum şi prin canale alternative de distribuţie: ATM-uri, POS-uri, servicii de Internet şi Phone Banking.
Mai multe informaţii despre produsele şi serviciile băncii puteţi găsi la www.crediteurope.ro, www.cardavantaj.roprecum

În 2013 Credit Europe Bank (România) S.A. a aniversat 20 de ani de prezenţă pe piaţa locală. Membră a grupului financiar olandez Credit Europe Bank NV, banca activează încă din 1993 sub titulatura Banca de Credit Comercial şi Industrial, ulterior ca Finansbank (2000) şi apoi, din 2007, în urma unui proces de rebranding, sub numele de Credit Europe Bank România.
Mai multe informaţii despre produsele şi serviciile băncii puteţi găsi pe www.crediteurope.ro; www.cardavantaj.ro si www.optimocard.ro

Candidatul ideal
Good communicator
Flexible
Customer oriented
Problem solving skills
English - Medium Level
1 year experience in banking preferably IT (technical abilities)
University graduated.

Job Description:

​Provides support for customers and branches regarding Internet Banking Service and manages operational activities related to the service
Actively contribute to the Alternative Delivery Channels Operations Department’s delivery of high-level of customer service to external and internal customers.
Participate in department project initiatives related to efficiency, service delivery improvements and regulatory issues.
Follow and assist with implementation of all directives, policies, procedures and changes in regulations pertaining to Electronic Banking
Manage reconciliation of security devices (tokens) for Internet Banking
Manage the relationship with the courier company to deliver security devices (tokens) and follow up on delivery.
Manage activation of Internet Banking service and follow up on activation requests.
Assist customers for the first usage of the service and provide written guide.
Initiate various operational calls to Bank’s customers.

We offer:
A great team
Motivating salary
Meal tickets
Private healthcare plan
Bookster Library subscription