Technical Support with French

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job requirements:

- Fluent in French;
- Willing to learn about telecommunication networks;
- Availability to work in shifts (day and night);
- Being able to collect, classify and interpret information;
- Having perseverance, initiative, teamwork, self-confidence, practical spirit.

Job accountabilities:
- Responsible for the coordination, support and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels;
- Constitutes first point of contact for specific software and hardware solutions delivered to customers;
- Responsible for opening trouble tickets, initiation of functional escalation of incidents and receiving orders requests from the customer, in various types of applications;
- Offers support to the field engineers during their actions (by phone and e-mail).

What we offer:

We will value your competences.
You will work in a dynamic company along with the smartest people in the industry.
You will benefit from a wide range of learning and transfer knowledge from/to your colleagues.
You will have access to latest technology and support to showcase your bright ideas.
You will enjoy Ericsson’s ways of working that value the importance of work life balance.
Benefits package: including premium healthcare & gym subscriptions.
You will be part of an active community via Brand Ambassadors, CSR Activities and Sports Teams etc.