Technical support L1 with French

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Employer: Temps
Domain:
  • Customer Support - Client Service
  • Internship
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.11.2019
    Remote work: On-site
    Short company description

    Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

    What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

    Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

    Requirements

    This Job Role is responsible for the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
    › Interfaces: primarily interacts with FO engineers and BO engineers, customer technical staff, Incident Managers, Technical Coordinators and Line Manager
    › Work in an international environment, with customers and suppliers
    › Work in Day or Night shift, but should in all cases be capable to do a regular Flexi shift (to cover illness, vacation, training etc).
    › Availability for travel
    › English- Advanced;
    Second language- Spanish- Advanced

    Responsibilities

    Network surveillance, 1st level restoration and preventative maintenance
    › Monitor, perform troubleshooting, fault acknowledgement and fault analysis
    › Work with the application for trouble ticket management
    › Maintain the service delivery level within the agreed SLAs
    › Follow-up on incidents, registered but not solved, escalated to next level support.
    › Interpret / understand technical information and prepares technical documentation
    › Working independently and within team to keep the competence and skills up to date
    › Solve standard problems based on the existing procedures

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